How safe is online Shopping?
You can be assured that shopping with Ovadose Threads is safe! We’re a member of “Verified by Visa” and “Secure by MasterCard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
How Can I Pay for my Order?
We accept all major credit/debit cards and also Paypal Payments.
Can I Make Changes or Cancel my Order?
Unfortunately once your order has been processed it is likely that the package is on its way however if you send us an email you might be able to catch us.
What about Refunds?
If you return the item within 14 days you will receive a refund on the full amount paid.
What if I've received an incorrect or faulty Item?
We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us an email at email@example.com with your order number, the name of the item you were supposed to receive and any further details. To return an item please follow the steps stated in ‘How do I return an item?’ and we’ll do our best to resolve this for you.
Can I Track My Order?
All orders will require a signature upon delivery at the shipping address. If a signature cannot be obtained by our chosen delivery company the goods will be returned to the depot, from which you will be responsible to collect or rearrange delivery (at your own cost).
What if my parcel hasn't Arrived?
We understand how frustrating it can be when your order hasn’t arrived on time. We ask that you wait upto 4 days after your expected delivery date as unfortunately postal delays can happen. If you have still not received your order after this time please email us at firstname.lastname@example.org quoting your order number so we can help you locate your parcel.
What time will my delivery Arrive?
Deliveries can be made anytime between 8am and 9pm.
Will a signature be Required?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to Ovadose. If you wish to have the parcel re-delivered, please contact us at email@example.com
Can you deliver to a different address other than my billing address?
Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
What address do I return my Item to?
Suite 204, Waterhouse Business Centre,
Cromar Way, Chelmsford Essex
Will you refund my delivery charge?
We will refund the postage charge if you have to return your item.
- Items must be returned within 14 days of the date shown on the dispatch note.
- Items must be unworn and unwashed.
- Cosmetic and pierced jewellery products cannot be returned
- Swimwear and underwear cannot be returned for health and hygiene reasons.
- Items must have all tags attached.
- We will refund your full amount when returning a product however you must send your parcel back to us via Royal mail & obtain proof of postage just in case your order is lost on its way back to Ovadose.
How long do I have to Return my Item?
For UK customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note.
How much does it cost to return an Item
We’re sorry, but we are unable to offer free returns for UK customers, returns must be made at your own cost & will vary depending on the size of the package.
What do I do if my Product is Faulty?
If you receive a faulty item please return to us within 14 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by emailing us at firstname.lastname@example.org and a member of our team will get back to you.
How long does it take to process my Return?
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will look into this for you.
Can I exchange an Item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.
How can I pay for my Order?
We accept all major credit/debit cards and also Paypal Payments.
When will I be Charged?
As soon as you have placed your order you will be charged immediately. If the money hasn’t been transferred from your account within 24 hours, the order will be reverted.
Why am I being asked for another password after entering my Card Details?
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
How do I use a promotional Code?
Once you reach the Checkout stage, enter your promotional code into the ‘Discount Code’ box, enter the correct code and click ‘Apply Code’. If the code is valid, your discount will be applied. Please note, only one promotion/discount code is redeemable per order.
Do You offer Student Discounts?
Unfortunately we do not offer student discounts as of yet, but it is something we are looking into!
Why can't I find an Item that was Advertised?
Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! As we focus on selling exclusive Items, we do not re-stock any of our products.
Will you be getting more Stock?
As we focus on selling exclusive Items, we do not re-stock any of our products.
Do you have a size Guide?
We sure do! Our size guides are on every product you click on.
How do I change my Email Address?
It’s super simple! Just log into your account using your old email address and click on ‘edit email address/password’ under My Info Once these changes have been made, hit continue and your changes will be saved!
What should I do if i've forgotten my Password?
Don’t worry if you’ve forgotten your password! Simply click the ‘Forgot your password?’ link next to the login button and follow the instructions. Please don’t hesitate to contact us here if you continue to experience problems.